Refunds and returns

Price-drop refunds are automatic. Faulty or wrong items can be returned within 7 days, and we pay the return shipping.

Price-drop refunds — automatic

If a lower price unlocks on an item before that item closes, we credit the difference on every unit you bought to your 8PM Drop balance. You do not need to claim it and you do not need to contact us.

The credit appears the moment that item settles — it is a record in your account, not a bank transfer, so nothing is waiting on a card network. You can see it against your order at any time using your order reference on the tracking page.

Your balance is your money and you decide what happens to it. It comes off your next order automatically, or you can ask us to send it to your Nigerian bank account from your account page. There is no minimum cash-out — it is your money, whatever the amount. The amount leaves your balance the moment you ask so it cannot be spent twice, and we settle cash-outs by hand, usually within one working day. If a transfer cannot be completed, the amount goes straight back to your balance.

Returns — faulty, damaged or not as described

You can return an item within 7 days of delivery if it is faulty, damaged in transit, or materially different from what was listed. We pay the return shipping, and once the item is back with us we refund you in full, including the delivery fee you originally paid.

To open a return, contact hello@8pmdrop.com with your order reference and a photo of the problem. A photo taken on your phone is enough — we are not going to ask you for paperwork.

What is not returnable

We do not accept change-of-mind returns. This is a direct consequence of how group pricing works: units are procured against a closed order book, and a unit sent back after the fact cannot be un-procured — it would shift the economics for everyone else who bought in the same Drop.

Also outside the returns policy:

• Items damaged by use, misuse, or an accident after delivery.
• Items returned without their packaging or with parts missing, where the item itself was as described.
• Normal variation in colour or finish that the listing described or photographed accurately.
• Items reported more than 7 days after delivery.

If you are unsure whether something is covered, ask. We would rather look at the photo and tell you than have you assume either way.

When we cancel

If we cancel an item — because the supplier failed, because it failed inspection, or because it was listed with a materially wrong price or description — every order for it is refunded in full, including delivery. You do not need to do anything.

Orders that never completed

An abandoned checkout is not an order and is never charged. If you see a pending charge for a checkout you did not complete, it is an authorisation your bank has not yet released; contact hello@8pmdrop.com with the date and amount and we will confirm from our side whether any payment reached us.

Last updated 13 September 2026.